Refund policy

Refund and Return Policy

Thank you for supporting PIVOTAL DESIGN GROUP! We value your purchase and appreciate your contribution to our mission. Please read our Refund and Return Policy carefully.

All Sales Are Final

Due to the nature of our fundraising efforts, all sales are final, and we are unable to accept returns or exchanges. Please review your order carefully before completing your purchase.

Exceptions

We understand that mistakes can happen. Refunds or replacements may be considered under the following circumstances:

1. Defective Products: If an item is damaged or defective upon receipt, please contact us within 5 days of delivery with proof of the issue (e.g., photos).
2. Incorrect Orders: If you receive the wrong item, please notify us within 5 days to arrange a replacement.

Contact Us

If you have any questions or concerns, please feel free to reach out to us at [contact information]. We are here to assist you!

Thank you for your understanding and support!